Returns & Exchanges
At Embryolisse USA, we want you to be completely satisfied with your skincare purchase, which is why we offer a 30-day return window for products purchased directly from our official website. If your items are unused and in their original packaging, you are eligible for a full refund or exchange.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Securely pack the items in their original boxes to prevent damage during transit and include a copy of your packing slip inside the parcel.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.
Receive Your Refund
Once our warehouse inspects and approves your return, a refund will be issued to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing